Frequently asked questions
Get immediate answers to the most frequently asked questions about our dashcams
How do I place an order?
Ordering is easy! You can place an order on our website at any time.
You can find products by typing keywords in the search bar, or by browsing our various menus. Depending on the type of product you're looking for, you can then choose from one or more variants on its page: camera, quantity, etc. You then select it with a single click on the "Add to cart" button.
In the upper right-hand pane, click on "Place order" to begin registration and validation of your order (if you wish to add other products, skip this pane and continue shopping).
How do I cancel my order?
If your parcel has already been dispatched, we are unable to take any action until you receive your order, at which point we will be able to issue a refund if necessary, once the item has been returned to our warehouse.
What is my order number?
Please check your spam folder. Your order confirmation e-mail may have arrived in your spam folder.
What are the delivery times?
In general, orders are processed and dispatched within 1 to 3 working days, and delivery usually takes between 6 and 12 working days.
My tracking number doesn't work
Please note that it may take up to 5 working days after order processing before tracking information is available.
Don't worry, your order has been shipped and will be delivered to your home.
Are dashcams easy to install?
Yes, our dashcams are designed for easy installation. Each product comes with a detailed installation guide to help you quickly install it in your vehicle.
How is the dashcam powered?
Our dashcams are powered by the vehicle's battery via the cigarette lighter.
What is the image quality of recorded videos?
All our dashcams record in high definition (HD) or Full HD to ensure that captured videos are crisp and clear, allowing easy identification of important details such as license plates or facial features.
Can these dashcams record at night?
Absolutely, all our dashcams are equipped with a night vision function, enabling high resolution video capture even in low-light conditions.
Can dashcams run continuously for long periods?
Yes, our dashcams are designed to operate continuously for long periods without failure, guaranteeing reliable video capture throughout your journey.
What is the storage capacity of these dashcams?
Our dashcams support large-capacity memory cards for extended recording. Once capacity is reached, loop recording ensures that new videos automatically overwrite older ones.
Can these dashcams record while I'm parked?
Yes, all our dashcams are equipped with a parking monitoring function. If motion or shocks are detected, the camera is triggered and automatically records the scene.
What is your returns and warranty policy?
If you are not completely satisfied with your purchase, you can return the product within 14 days for a refund or exchange.
I can't find the answer here?
If you can't find the answer to your question, please send an e-mail toΒ support@dasheyez.co.uk
We respond within 24 working hours.